Barcode Label Printer Problems? Solve them with the TSC Auto ID Diagnostic Tool: DiagTool
In today’s fast-paced business climate, few things are more frustrating than experiencing a technical issue with a business-critical device. When a printer is down, your warehouse and production grind to a halt. With each passing second the pressure is on to identify and correct the issue as quickly as possible.
Peace of mind is on the way. The DiagTool from TSC Auto ID is one of the most powerful tools on the market for troubleshooting problems with your thermal barcode label printers. It’s easy to use, and can quickly identify errors with your software, drivers or hardware. It can even diagnose end-user errors.
What is the DiagTool?
The DiagTool is our Windows-based utility program that can be used to explore and configure your TSC printer. With the help of the DiagTool, you will be able to quickly and remotely troubleshoot and resolve any issues you may be experiencing.
The great thing about the DiagTool is that there’s no install or log-in required. It is only 1 megabyte in size, downloads within 30 seconds, and easily opens on your computer, allowing you to see what’s going on. It really is that simple and easy to use.
After the DiagTool is downloaded, you have access to a full range of diagnostics right at your fingertips. From simple features such as print speed, print darkness, paper size, to more advanced settings such as printer status can be easily viewed.
On the primary screen, you’ll see Printer Configuration which gives you access to a variety of functions. The Set Printer Functions helps with things like Ethernet setup, printer resets, and factory defaults.
The printer status screen allows you to view errors such as a paper jam, ribbon encoder error or even an out of paper alert.
Bitmap Font Manager
Another helpful feature is the Bitmap Font Manager. This feature allows you to select and encode a specific font.
How Our Tech Support Team Uses the DiagTool
There are three main reasons why the DiagTool is extremely important for tech support:
We can diagnose errors or control the printer remotely, making it much easier for us to resolve your printer issues within a short amount of time.
It is a user-friendly tool for identifying errors in printer settings and viewing printer status.
We can reduce miscommunication errors when talking with our customers.
How to Get the DiagTool
If you are already familiar with TSC Printers and the DiagTool, you can download it by clicking on the Support and Downloads menu from the home page. You can find instructions for using the DiagTool in your printer’s User Manual. If you can’t locate your manual, you can download a new one from the Support and Download section of the TSC printers website.
If you would like assistance, you can contact TSC’s tech support team. With your permission, we will take control of your printer, download the correct DiagTool for your business and help you quickly identify and resolve any issues.
Steps to Download the DiagTool
Note: There may be more than one version of the DiagTool listed for your specific printer. If you are unsure of which one to use contact our tech support team.